Managed IT Support
We look after your computers, network and backups so your team can get on with their work. Phones, internet and IT from one team, so you never have to figure out whose problem it is.
What's included
Day to day support and the behind the scenes work that keeps things running
Help Desk
Call or email us when something is not working. Every request gets a ticket you can follow in the customer portal, and you deal with the same small team every time.
Remote Support
Our support agent on each computer lets us connect securely and fix most problems without a site visit. Your staff can ask for help from the icon on their screen.
Monitoring and Alerts
We watch for low disk space, missed updates, antivirus problems and computers that stop checking in, and we open a ticket and start on it before it turns into a bigger problem.
Updates and Security
Windows and software updates, managed antivirus, and sensible security settings on every computer, applied on a schedule that does not get in the way of your work.
Backups
Computer and server backups that we check every day. A failed backup becomes a ticket for us, not a surprise for you when a file needs to be restored.
Network and Firewall
Firewalls, Wi-Fi and secure remote access, run by the same people who look after your internet. See Managed networks.
Equipment Tracking
A record of every computer and device, who uses it, its warranty and its software licenses, available to you in the customer portal.
Hosted Servers
Need a server or business application kept somewhere safer than the back office? We can host it on our infrastructure, back it up off-site and support it alongside everything else.
Store and Front Desk Equipment
Point of sale stations, receipt printers, barcode scanners and shared front desk computers get the same monitoring and support as everything else.
One team for phones, internet and IT
When the phones drop or a computer cannot reach the internet, most businesses end up calling the phone company, the internet provider and the IT person, and each one points at the others. We already run your phones and internet, so we can see the whole picture and fix it.
We work with Windows and Linux computers, offices and retail stores, and teams that work from home. Most support is done remotely, with on-site visits when they are needed.
Getting started
- Walkthrough. We look at your computers, network, backups and how your team works.
- Plan. You get a clear list of what we will manage, what needs fixing first and the monthly cost.
- Onboarding. We install our support agent, set up monitoring and backups, and document your setup.
- Ongoing Support. We handle requests, updates and alerts, and check in with you regularly.
By industry
- Law firms
- Retail stores and restaurants
- Multi-location businesses
- Manufacturing
- Industrial and warehouse
Guides
In the Phoenix area
Common questions
What kinds of businesses do you support?
Offices, retail stores and teams that work from home, on Windows and Linux computers. Point of sale stations, receipt printers and front desk computers get the same care as office PCs.
Do you come on site?
Most problems are fixed remotely through our support agent on each computer, which is faster for you. When something needs hands on site, such as new equipment or cabling, we send a vetted local technician and guide the work ourselves, so you deal with one team either way.
How do my staff ask for help?
They can call, email, or click the icon on their screen. Every request becomes a ticket you can follow in the customer portal.
How is managed IT priced?
Monthly, based on how many computers and devices we look after and what we manage for you. You get the monthly cost in a written plan after the walkthrough, before anything starts.
Do you check our backups?
Every day. A backup that fails becomes a ticket for us to fix, so you do not find out the hard way when a file needs to be restored.
We already have an IT person. Can you work with them?
Yes. We can take on part of the work, such as monitoring, updates and backups, and leave the rest with them. The plan spells out who does what.
Tell us about your office
A few lines is enough. We will set up a walkthrough and come back with a plan and a monthly cost.
Want one less thing to worry about?
Tell us about your office and we'll put together a plan.