Acceptable Use Policy

Overview

This Acceptable Use Policy applies to Twisted VoIP services, hosted environments, managed infrastructure, Private AI Infrastructure services, operational platforms, and related technology services.

Customers agree to use services responsibly, lawfully, and in a manner that does not negatively impact platform stability, operational security, customer environments, or third-party systems.

Prohibited Activities

Twisted VoIP services may not be used for:

• Illegal activity
• Unauthorized access attempts
• Credential harvesting
• Malware distribution
• Phishing
• Spam or abusive automated messaging
• Denial-of-service activity
• Unlawful surveillance
• Intellectual property infringement
• Harassment or abusive conduct
• Unauthorized data collection
• Fraudulent activity
• Hosting malicious code

Operational Security

Customers are responsible for:

• Securing their credentials
• Managing authorized users
• Maintaining lawful operational access
• Protecting connected systems and endpoints

Customers must promptly notify Twisted VoIP of suspected unauthorized access, abuse, or security incidents involving Twisted VoIP-hosted services.

Uploaded & Indexed Content

Customers are responsible for ensuring that uploaded, synchronized, indexed, processed, or retrieved content:

• Is lawfully owned or authorized
• Does not violate applicable law
• Does not infringe intellectual property rights
• Is appropriate for operational use

Twisted VoIP does not assume responsibility for customer-provided operational content or uploaded materials.

Private AI Infrastructure Usage

Private AI Infrastructure services may not be used for:

• Unlawful automated activity
• Unauthorized surveillance
• Harmful content generation
• Abusive automated interactions
• Credential extraction
• Unauthorized data mining
• Malicious automation workflows

Customers remain responsible for validating operational outputs and ensuring lawful usage of AI-assisted workflows.

Enforcement

Twisted VoIP reserves the right to suspend, restrict, or terminate services that:

• Create operational risk
• Threaten platform stability
• Violate this policy
• Create security concerns
• Violate applicable law

Where commercially reasonable, Twisted VoIP will attempt to notify customers prior to service suspension.

Policy Updates

Twisted VoIP may update this Acceptable Use Policy from time to time to address operational, legal, security, or infrastructure-related changes.

Contact Information

Questions about this Acceptable Use Policy should be sent to us at: