Network Management Policy

Traffic Management

Twisted VoIP provides business connectivity using Verizon, T-Mobile, and AT&T network infrastructure through wholesale partnerships. We do not operate our own mobile core network, so we follow the traffic management practices of our carrier partners. We do not impose any additional restrictions or prioritization beyond those carrier policies.

• No content blocking: we do not block access to lawful content, applications, services, or non-harmful devices.
• No throttling: we do not impair or degrade lawful internet traffic based on content, application, service, or device.
• No paid prioritization: we do not engage in paid prioritization arrangements.
• Disclosed practices: network management practices apply only after a plan's high-speed data allotment is used, and are consistent with the underlying carrier's policies.

Congestion Management

Customers are not subject to deprioritization or congestion management until they reach the high-speed data allotment of their selected plan. Once a customer reaches that allotment, the following may apply under the policies of the underlying carrier:

• Congestion management is applied only during peak usage periods
• Speed reductions are temporary and location-specific
• All traffic types are treated equally during congestion management
• Customers are notified when approaching usage thresholds

See Data Usage Information for how data allowances work.

Network Technology

• Network type: mobile broadband (4G LTE and 5G)
• Coverage: nationwide through the Verizon, AT&T, and T-Mobile networks
• Technology: LTE and 5G (availability varies by market and device)
• Frequency bands: vary by carrier and location; device support required

Factors Affecting Performance

• Geographic location, terrain, and building materials
• Distance from cell towers and radio conditions
• Real-time network congestion and local demand
• Weather and environmental factors
• Customer equipment (modem or router, antennas) and configuration
• Indoor or outdoor placement and installation quality

Performance Measurement

• Actual speeds and latency vary widely by carrier, plan, device, and location.
• After a plan's high-speed data allotment is used, carriers may apply congestion management that can reduce speeds during busy periods.
• We do not apply additional throttling or prioritization beyond the underlying carrier's policies.

Any typical speed or latency figures we publish describe what we have observed and are not guaranteed. They are snapshots taken at multiple locations and times of day, may combine our own tests with samples customers allow us to collect, are reviewed periodically, and may change without notice.

Service Plans

The plan name, data allowance, monthly price, and network for each plan are shown at the time of order and on the FCC broadband label for that plan. Prices are monthly recurring charges and do not include taxes and fees.

Contract Terms

• No long-term contracts: all plans are month-to-month.
• No early termination fees.
• No activation fees: service activation is included.

Additional Information

• Taxes and regulatory fees are not included in advertised prices
• Static IP addresses are included with select Verizon and Dual SIM plans
• Hardware purchases are separate one-time charges
• Discounts, bundles, and use of your own equipment are covered on Billing Discounts and Bundled Pricing

For complete terms and conditions, see our Terms of Service.

Data Collection

• Account and billing information for service provisioning
• Network usage data for service optimization and billing
• Device information for compatibility and troubleshooting
• Location data only when necessary for emergency services

Data Use and Sharing

• Customer data is used only for service delivery and support
• We do not sell customer information to third parties
• Data sharing is limited to service providers and legal requirements
• Aggregated, anonymized data may be used for network improvements

Security Measures

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Incident response procedures for data breaches