Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Effective Date: January 4, 2026
Twisted VoIP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. We specialize in business communication and connectivity solutions, including POTS line replacement, business internet, VoIP systems, and managed network services. We may also act as a reseller for select providers to ensure you receive the most effective solution for your needs.
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and contact information
- Company information and business requirements
- Communication preferences and service inquiries
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services
- Communicating with you about our products and services
- Analyzing and enhancing our business operations
Text Messaging (10DLC Compliance)
When using our text messaging services, we comply with 10DLC (10-Digit Long Code) regulations:
- Registration of business information with wireless carriers
- Verification of sending practices and message content
- Opt-out management and consent tracking
Sharing of Your Information
We may share your information with:
- Service providers and technology partners
- Legal and regulatory authorities when required
- Business partners for service delivery
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Applicable legal requirements
Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending you an email notification of the changes
- Displaying a notice on our website
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email:
Phone: 833-300-3908
Address: 2600 W Germann Rd, Chandler, AZ 85286
Last updated: January 4, 2026