Terms of Service | Twisted VoIP

Agreement to Terms

By accessing or using services provided by Twisted VoIP LLC ("Twisted VoIP," "we," "us," or "our"), you agree to be bound by these Terms of Service. Our services include unified communications solutions, business internet consulting, POTS line replacement, backup internet services, managed infrastructure, implementation services, operational workflow services, and technology consulting. We may act as a reseller, broker, implementation partner, or managed service provider for certain third-party services to provide you with the best available solutions.

Use of Website and Services

Permission is granted to access our website and client portals for legitimate business purposes related to our services. Under this license you may not:

Copy, modify, or distribute website content without written permission
Use the website or services for any unlawful purpose
Attempt to gain unauthorized access to any systems or networks

Service Terms

Telecommunications Services

We provide unified communications solutions including VoIP phone systems, video conferencing, team messaging, and related services. These may be delivered through our technology partners. POTS line replacement services help transition your legacy copper lines to modern alternatives such as cellular, VoIP, or fiber-based solutions.

Internet Services

Our business internet services include carrier consulting, where we help you select and procure internet connectivity from our network of providers. We also provide Business Cellular Internet, our own cellular internet service, described below.

Business Cellular Internet

Business Cellular Internet is our own cellular internet service on the Verizon, AT&T and T-Mobile 5G/LTE networks, provided through our carrier partners. It can be used as a main internet connection or as a backup to one.

Plans. Each plan's data allowance, network and monthly price are shown when you order and on its Broadband Facts label. Plans are month to month, with no contract and no early termination fee.
Deployment fee. Each SIM has a one-time deployment fee of up to $250 for carrier activation, SIM deployment and setup, shown before you order. The deployment fee is not refundable.
Activation. Service begins once payment is received and the SIM is activated. Physical SIMs ship to the address you give us; eSIM activation can take up to 24 hours while we verify the business. T-Mobile service needs an address check first: we save your payment method and charge it only after the address is approved.
Billing. Plans are billed monthly in advance, and the first month is prorated. Payment is by card or bank account through our payment processor and is saved for the monthly bill. Service may be suspended when a payment is more than 5 days overdue and cancelled when it is more than 30 days overdue.
Data. There are no overage charges. After a plan's high-speed data is used, speeds may be reduced until the next billing cycle. Unused data does not roll over. See the Data Usage Policy and the Network Management Policy.
Static IP. A static IP is available on Verizon plans for an additional monthly charge.
Coverage and performance. Service depends on carrier coverage at your location, your building and the equipment you use. Speeds are not guaranteed, and we do not credit service for carrier outages or other events outside our control.
Acceptable use. The service is for lawful business use. It may not be resold without our written agreement, used to send spam or malware, or used in a way that interferes with the carrier networks.
Cancellation. You can cancel a plan at any time through the customer portal or by contacting support. Service continues to the end of the billing cycle already paid for. Partial months and the deployment fee are not refunded.

Consulting Services

We provide technology consulting including telecom expense management, infrastructure assessments, vendor negotiations, and implementation support. Consulting engagements are scoped individually and may be subject to separate statements of work.

Managed Infrastructure & Implementation Services

Certain services provided by Twisted VoIP may include managed infrastructure deployments, operational workflow implementation, hosted platforms, automation services, data indexing, and ongoing operational support. These services may require deployment planning, implementation coordination, onboarding, integration work, and customer participation during rollout.

Unless otherwise specified in writing, only explicitly scoped work is included in any deployment or implementation engagement. Additional requests, integrations, workflow modifications, or operational changes may require separate approval, pricing, or statements of work.

Third-Party Services

Many of our solutions involve services provided by third-party carriers, vendors, or technology partners. While we facilitate these relationships and provide ongoing support, the underlying services are subject to the terms and conditions of the respective providers. We will clearly identify when third-party terms apply.

Supplemental Service Terms

Certain services offered by Twisted VoIP, including managed infrastructure, hosted platforms, operational workflow services, or Private AI Infrastructure services, may be subject to supplemental service-specific terms, deployment agreements, acceptable use policies, or statements of work. Where applicable, those supplemental terms are incorporated into the governing service relationship.

Account Responsibilities

You are responsible for maintaining accurate contact and billing information, safeguarding account credentials, and ensuring authorized use of services. You agree to notify us promptly of any unauthorized access or security concerns.

Payment Terms

Services are billed according to the terms specified in the applicable proposal, service agreement, statement of work, or recurring service plan. Certain managed infrastructure, implementation, deployment, or onboarding services may require upfront payment, milestone billing, or recurring service commitments.

Recurring services are typically billed monthly or annually unless otherwise agreed in writing. Payment is due by the date shown on the invoice. Overdue balances may incur a late fee of 2% per month, and accounts more than 30 days past due may be suspended or have deployment scheduling delayed.

Quoted rates are exclusive of taxes, surcharges and regulatory fees, which are billed in addition where applicable and shown separately on your invoice. Customers claiming exemption must provide a current exemption certificate.

Billing questions and disputes should be raised within 10 days of the invoice date. We will hold a disputed line item while it is reviewed; undisputed amounts remain due as scheduled. Corrections are issued as a credit against the original invoice rather than adjusted quietly on a later one.

Service Levels

We use commercially reasonable efforts to maintain service availability and provide timely support. Specific service level commitments, where applicable, are defined in individual service agreements. For services delivered through third-party carriers or providers, service levels are governed by those providers' terms and commitments.

We strive to respond to support requests within one business day
Critical issues affecting service availability are prioritized
Scheduled maintenance is communicated in advance when possible

Implementation timelines, onboarding schedules, and deployment milestones may vary depending on customer responsiveness, third-party dependencies, infrastructure availability, and project scope.

Cancellation and Termination

Month-to-month services may be cancelled with 30 days' written notice, except Business Cellular Internet plans, which can be cancelled at any time as described under Business Cellular Internet above. Services carrying a committed term run to the end of that term and renew for the same period unless either party gives written notice at least 30 days before it ends. Written notice includes email to your account contact at Twisted VoIP.

Charges already invoiced for the current period remain due; prepaid amounts for periods not yet started are refunded.
Hardware you have purchased is yours once paid in full. Equipment provided on loan or as part of a service remains ours and should be returned within 30 days of cancellation.
Your telephone numbers are yours to take with you. We will not delay or refuse a port request because of an outstanding balance, and any balance remains payable separately.
On request before service ends, we will provide a copy of your configuration and call detail records in a usable format.

We may suspend or terminate service for non-payment, unlawful use, or activity that threatens the integrity of our network or another customer's service. Except where the activity requires immediate action, we will tell you first and give you a reasonable opportunity to put it right.

Disclaimer and Limitations

Our services are provided "as is" without warranties of any kind, express or implied. As a consultant and broker for many services, we facilitate relationships with carriers and vendors but do not control their networks or operations. We are not liable for service interruptions, outages, or issues caused by third-party providers, carriers, or circumstances beyond our reasonable control including natural disasters, power failures, or network events.

Services involving automation, operational workflows, document indexing, data retrieval, artificial intelligence, or generated outputs may produce incomplete, inaccurate, or unintended results. Customers remain responsible for reviewing, validating, and approving operational decisions, workflows, reports, summaries, automations, and generated outputs prior to use. Twisted VoIP does not guarantee the accuracy, completeness, or business suitability of generated or automated outputs.

For compliance-sensitive applications such as fire alarms, security systems, or elevator phones, you are responsible for ensuring solutions meet applicable regulatory requirements. We provide guidance and recommend compliant solutions, but final compliance responsibility rests with you and your qualified professionals.

Data & Operational Access

Customers retain ownership of their data and operational content. Certain managed services may require Twisted VoIP personnel to access systems, environments, indexed content, logs, backups, or operational configurations for deployment, maintenance, troubleshooting, support, monitoring, or security purposes.

Twisted VoIP uses commercially reasonable efforts to maintain operational security and customer data isolation where applicable.

Text Messaging Terms

Twisted VoIP LLC may send and receive text messages (SMS and MMS) with customers and prospective customers who contact us or ask to be contacted by text.

Program: Twisted VoIP Customer Care. Text messages about support requests, service updates, appointments, and account notices.
How you join: by texting one of our business numbers, by asking us to text you, or by providing your mobile number for support and account updates. Consent to receive texts is not a condition of purchase.
Message frequency varies based on your support requests and account activity.
Message and data rates may apply.
To stop: reply STOP at any time. You will receive one confirmation and no further messages unless you opt in again.
For help: reply HELP, call 623-307-5548, or email support@twistedvoip.com.
Wireless carriers are not liable for delayed or undelivered messages.
Your mobile number and text messaging consent are handled as described in our Privacy Policy and are never shared with third parties for marketing.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or through our website. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at:

Email:

Phone: 623-307-5548

Address: 2600 W Germann Rd, Chandler, AZ 85286

Last updated: October 20, 2026