Still on a Lumen phone line in Arizona?
Lumen (CenturyLink) is winding down its business phone service. Your lines still work and there's no shutoff date yet, so you have time to plan the move.
A photo of a recent Lumen or CenturyLink bill is enough. We'll tell you which lines are affected and what we'd replace them with.
What's changing
- Aug 1, 2026
Lumen stopped selling and renewing its business voice services
Existing contracts are honored until they end, then move to month-to-month. There is no new term to renew into. Source: Channel Dive
- Aug 6, 2026
Lumen's CFO: "We're going to be aggressive" about end of life
On the second-quarter earnings call, Lumen's CFO said they will be aggressive about shutting these services off. No date was given. Source: Channel Dive
- Mar 30, 2026
The FCC made retiring copper lines much easier
New FCC rules let phone companies discontinue legacy copper voice service faster, without proving the replacement works as well. Source: The Register
What usually runs on these lines
Phones are usually only part of it. Before anything changes, find out what else is connected to your Lumen lines:
- Main business lines and fax lines
- Phone systems on PBX trunks, PRI or Centrex
- Fire alarm and security panels that dial out
- Elevator emergency phones
- Gate and call boxes
- Card terminals, ATMs and other dial-up equipment
How we help
Phone systems and main lines
Move to business VoIP and keep your numbers.
Alarms, elevators and fax
Ooma AirDial replaces the copper line over cellular, with battery backup, and works with the equipment you already have.
Internet
We check what's available at your address: cable, fiber, satellite, and FAILOVER5 cellular backup.
We're based in Chandler, Arizona. Send us a bill and we'll put together a written plan for your lines.
Prefer a call?
Leave the service address and your contact details. We'll look at your Lumen service and call or email you with a plan.