Private AI Service Terms

Overview

These Private AI Service Terms apply to Twisted VoIP Private AI Infrastructure services, including hosted AI environments, operational workflow services, internal knowledge platforms, automation services, indexed document retrieval, and managed deployment engagements.

These terms supplement the Twisted VoIP Terms of Service and apply specifically to operational AI-related services, hosted environments, indexed data systems, and workflow implementations.

Intended Use

Private AI Infrastructure services are intended for:

• Internal operational assistance
• Documentation retrieval
• Workflow support
• Reporting assistance
• Internal knowledge access
• Operational automation
• Business process support

These services are designed to assist business operations and internal workflows, not replace human review, oversight, or operational decision-making.

AI Output & Workflow Validation

Artificial intelligence, automation systems, generated summaries, indexed retrieval systems, classifications, and workflow outputs may contain inaccuracies, incomplete information, incorrect assumptions, or unintended results.

Customers remain responsible for:

• Validating generated outputs
• Reviewing operational decisions
• Confirming workflow behavior
• Approving reports and summaries
• Testing automations before production use

Twisted VoIP does not guarantee the accuracy, completeness, legal validity, regulatory compliance, or business suitability of generated or automated outputs.

Indexed Content & Customer Data

Private AI Infrastructure services may involve indexing, processing, synchronizing, storing, or retrieving customer-provided data including:

• Internal documentation
• SOPs
• File shares
• Exported systems
• Reports
• Tickets
• Operational content
• Uploaded documents

Customers retain ownership of their data and content.

Twisted VoIP does not use customer operational data or indexed content for public model training.

Operational Access & Support

Twisted VoIP personnel may require operational access to hosted environments, indexed systems, synchronization services, logs, backups, deployment configurations, or workflow systems for:

• Deployment
• Troubleshooting
• Maintenance
• Monitoring
• Security
• Support
• Implementation coordination

Twisted VoIP uses commercially reasonable efforts to maintain customer isolation and operational security.

Implementation & Scope

Private AI Infrastructure services may include:

• Deployment planning
• Onboarding
• Document indexing
• Integration services
• Workflow implementation
• Operational configuration
• Reporting automation
• Managed support

Only explicitly scoped services are included in any deployment engagement.

Additional integrations, workflow modifications, automation changes, reporting requests, or implementation work may require separate approval, pricing, or statements of work.

Prohibited Usage

Private AI Infrastructure services may not be used for:

• Illegal activity
• Malware
• Credential harvesting
• Unlawful surveillance
• Abusive automated activity
• Unauthorized data collection
• Unlawful content generation
• Harassment or abuse
• Unauthorized access attempts

Customers are responsible for ensuring uploaded or indexed data is lawfully owned, controlled, or authorized for operational use.

High-Risk Activities

Private AI Infrastructure services are not intended to independently perform:

• Legal advice
• Medical decision-making
• Regulatory compliance determinations
• Financial advisory decisions
• Autonomous safety-critical operations

Human review and operational oversight are required for all business-critical decisions and workflows.

Service Commitments

Private AI Infrastructure services are delivered as managed infrastructure and operational support engagements.

Service availability, deployment schedules, implementation timelines, indexing performance, and operational functionality may depend on:

• Customer responsiveness
• Third-party systems
• Infrastructure availability
• Integration complexity
• Source system quality
• Uploaded content structure

Termination & Data Handling

Upon termination of Private AI Infrastructure services, indexed operational data, synchronized content, hosted environments, and deployment configurations may be removed according to Twisted VoIP operational retention procedures unless otherwise agreed in writing.

Customers are responsible for retaining their original source systems and operational records.

Contact Information

Questions about these Private AI Service Terms should be sent to us at: