Privacy Policy

Personal Information: We may collect personal information, such as your name, email address, phone number, and business details, when you:

• Sign up for our service
• Contact us for support or inquiries
• Opt-in to receive updates, offers, or notifications

Non-Personal Information: We may collect non-personal information such as browser type, operating system, and IP address to enhance your experience with our website and services.

We use your information to:

• Provide and manage the services you purchase
• Respond to your inquiries and provide customer support
• Communicate with you about updates, promotions, and service-related matters
• Comply with legal and regulatory requirements

How We Text Customers: Twisted VoIP uses text messaging to:

• Confirm appointments and service updates
• Send account and billing notifications
• Share service-related alerts or special offers (with your consent)

Your Consent: We will only send text messages if you provide explicit consent. Consent is never shared, sold, or transferred to any third party

Opting Out: You can opt out of receiving text messages at any time by replying "STOP" to any message we send. You will no longer receive text messages upon opting out, except those required to confirm your opt-out or related to legal obligations.

We respect your privacy and do not sell, rent, or share your personal information with third parties, except as necessary to:

• Fulfill your service requests (e.g., with RingCentral or internet carriers for service provisioning)
• Comply with legal or regulatory requirements
• Protect our rights or property
• Protect our rights or property

Texting consent is never shared, sold, or transferred to any third party under any circumstances.

Any third-party providers we work with are contractually obligated to safeguard your information and use it solely to provide the services requested.

We implement robust technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system is entirely secure, and we cannot guarantee absolute security. These measures include but are not limited to:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal or regulatory requirement
• Resolve disputes and enforce agreements

Access and Correction: You can access, update, or correct your personal information. Please get in touch with us at privacy@twistedvoip.com to make a request.

Opt-Out of Communications: You can opt out of marketing emails or texts anytime. Reply "STOP" to text messages or click "unsubscribe" in email communications.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please get in touch with us for more information.

We may update this Privacy Policy from time to time. Changes will be effective when posted on our website with the updated "Effective Date." We encourage you to review this policy periodically to stay informed. We may also notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification of the changes
• Displaying a notice on our website

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: