Twisted VoIP LLC Return Policy

At Twisted VoIP LLC, we strive to provide exceptional service and products to our customers. We understand that occasionally, circumstances may require a return or refund. Please read our return policy carefully to understand your options and responsibilities regarding returns and refunds.

1. Unused Balances:

• Only unused balances are eligible for a refund.
• Month-to-month accounts are not eligible for a refund; they will stop working at the end of the monthly term if you choose to cancel your account.

2. Hardware Returns:

• Only unused hardware will be accepted with prior authorization (RMA – Return Merchandise Authorization).
• An RMA is required before any refund will be processed on ANY hardware.
• An RA (Return Authorization) is required for unused balance returns on telecommunication services.
• The sale of open-box or refurbished hardware is rare, but these items are not eligible for return or refund under any circumstance other than in the event of an error by Twisted VoIP LLC.

3. Software Purchases:

• Purchased software that is licensed directly to the end user is not eligible for a refund.

4. Call Quality Issues:

• An RA will not be issued due to call quality issues determined by Twisted VoIP LLC to be on the end-user side. This includes improper network configurations or internet issues.

Refund Process:

• Please get in touch with our customer support team to initiate a refund request for unused balances or authorized hardware returns.
• Provide necessary details, including your account information, invoice number, and a brief reason for the refund request.
• Once the return is approved, follow the instructions provided by our customer support team.
• Refunds will be processed within 7-10 business days after the returned items are received and inspected.

Important Notes:

• Refunds will be issued using the original payment method.
• Twisted VoIP LLC reserves the right to deny any refund request that does not meet our return policy criteria.
• Customers are responsible for all shipping costs associated with returning hardware items.
• Twisted VoIP LLC is not responsible for items damaged or lost in transit during the return process.

We appreciate your understanding and cooperation. Please get in touch with our customer support team if you have any questions about our return policy.

Twisted VoIP LLC reserves the right to revise, amend, or modify this policy at any time without prior notice.