The HT802 is not pre-configured to support or make emergency calls to any type of hospital, law enforcement agency, medical care unit (“Emergency Service(s)”) or any other kind of Emergency Service. You must make additional arrangements to access Emergency Services. It is your responsibility to purchase SIP-compliant Internet telephone service, properly configure the HT802 to use that service, and periodically test your configuration to confirm that it works as you expect. If you do not do so, it is your responsibility to purchase traditional wireless or landline telephone services to access Emergency Services.

GRANDSTREAM DOES NOT PROVIDE CONNECTIONS TO EMERGENCY SERVICES VIA THE HT802. NEITHER GRANDSTREAM NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS. YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATING TO YOUR INABILITY TO USE THE HT802 TO CONTACT EMERGENCY SERVICES, AND YOUR FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES IN ACCORDANCE WITH THE IMMEDIATELY PRECEDING PARAGRAPH.

Basic Operations #

Obtaining HT802 IP Address #

The HT802 is by default configured to obtain the IP address from DHCP server where the unit is located. In order to know which IP address is assigned to your HT802, you can access to the Interactive Voice Response Menu”.

Please refer to the steps below:

1. Use a telephone connected to phone 1 or phone 2 ports of your HT802.
2. Press *** (press the star key three times) to access the IVR menu and wait until you hear “Enter the menu option “.
3. Press 02 and the current IP address will be announced.

Accessing the Web UI #

1. Connect the computer to the same network as your HT802.
2. Make sure the HT802 is up and running.
3. You may check your HT802 IP address using the IVR on the connected phone. Please see
   Obtain the HT802 IP address via the connected analogue phone.
4. Open Web browser on your computer.
5. Enter HT802’s IP address in the address bar of the browser.
6. Enter the administrator’s password to access the Web Configuration Menu.

Configuring HT802 through Voice Prompts #

HT802 has a built-in voice prompt menu for simple device configuration.

To use IVR:
Pick up the handset and dial “***” to use the IVR menu.

Rebooting HT802 #

Using Web UI #

1. Access HT802 web interface.
2. Go to “Basic Settings”, “Advanced Settings”, “FXS Port 1” or “FXS Port2” page.
3. Press “Reboot” button in the bottom of the page.

Using IVR #

1. Pick up the handset and dial “***” to use the IVR menu.
2. Press 99 to access reset/reboot menu.
3. Press 9 once IVR prompt is played.
4. “Rebooting” IVR will be played and HT802 will reboot.

Call Operations #

Placing a phone call #

To make an outgoing calls using your HT802.

1. Pick up the handset of the connected phone.
2. Dial the number directly and wait for 4 seconds (Default “No Key
   Entry Timeout”); or
3. Dial the number directly and press (“Use # as dial key” must be configured in web configuration).

Direct IP Calls #

Direct IP calling allows two parties, that is, a FXS port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

To complete a Direct IP Call:

• Both HT802 and other VoIP Device, have public IP addresses, or
• Both HT802 and other VoIP Device are on the same LAN using private IP addresses, or
• Both HT802 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

The HT802 supports two ways to make Direct IP Calling:

Using IVR #

1. Pick up the analog phone then access the voice menu prompt by dialing ***.
2. Dial “47” to access the direct IP call menu.
3. Enter the IP address after the dial tone and voice prompt “Direct IP Calling”.

Using Star Code #

1. Pick up the analog phone then dial “*47” (No dial tone will be played).
2. Enter the target IP address.

Call hold #

• During an active call, press “Flash” button on the analog phone (if the phone has that button) to place the call on hold.
• Press “Flash” button again to release previously held caller and resume conversation.

Call Waiting #

The call waiting tone (3 short beeps) indicates an incoming call, if the call waiting feature is enabled.

• To toggle between incoming call and current call, you need to press the “Flash” button. The first call is placed on hold.
• Press the “Flash” button to toggle between the active calls.

Call Transfer #

Blind Transfer #

Assuming that phones A and B are in conversation. The phone A wants to blind transfer phone B to phone C:

1. On the phone A, press “Flash” button to hear the dial tone.
2. The phone A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds).
3. The phone A will hear the dial tone. Then, phone A can hang up.

Attended Transfer #

Assuming that phones A and B are in conversation. The phone A wants to attend transfer phone B to phone C:

1. On the phone A, press “Flash” button to hear the dial tone.
2. Phone A dials the phone C’s number followed by # (or wait for 4 seconds).
3. If phone C answers the call, phones A and C are in conversation. Then A can hang up
   to complete transfer.
4. If phone C does not answer the call, phone A can press “flash” to resume call with phone B.

3-way Conferencing #

The HT802 supports Bellcore style 3-way Conference. To perform the 3-way conference, we assume that the call is established between phone A and B. Phone A (HT802) wants to bring third phone C into conference:

1. Phone A presses FLASH (on the analog phone, or Hook Flash for old model phones) to get a dial tone.
2. Phone A dials C’s number then # (or wait for 4 seconds).
3. If phone C answers the call, then A presses FLASH to bring B, C in the conference.
4. If phone C does not answer the call, phone A can press FLASH back to talk to phone B.
5. If phone A presses FLASH during conference, the phone C will be dropped out.
6. If phone A hangs up, the conference will be terminated for all three parties when configuration “Transfer on Conference Hang up” is set to “No”. If the configuration is set to “Yes”, A will transfer B to C so that B and C can continue the conversation

Call Return #

In order to call back to the latest incoming number.

1. Pick up the handset of the connected phone (Off-hook).
2. After hearing the dial tone, input “*69”, and follow by “#” or wait for time out.
3. Your phone will automatically call back to the latest incoming number.