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Yealink WH66

5 min read

Table of Contents

Getting Started #

Package Contents #

TIP:

  • We recommend that you use the included accessories because other accessories may have compatibility issues that prevent them from working properly.
  • The included USB-A to USB-C cable is specially provided for connecting the wireless charger WHC60 and connecting WH66 to a PC or to the compatible Yealink desk phone.

Overview #

No. Item Action & Function
1 Power LED Indicator Indicates the base status.
2 Touch Screen • Display the battery status, headset connection status, etc.
• Select items and navigate menus.
• Display call status and perform call control.
3 Speaker Provide hands-free (speakerphone) audio output.
4 Microphone Provide hands-free (speakerphone) audio input.
5 Mute Button • Press to mute or unmute the microphone.
• Long press to switch between headset and speakerphone mode.
6 Status and Busylight LED Indicator Indicates the charging, Teams, or call status.
7 Volume Up Button Press to turn up the volume.
8 Call Control Button 1. Use to power the headset on and off.
• Hold for 3 seconds to power the headset on.
• Hold for 3 seconds to power the headset off.
2. Basic Usage
• Press to answer or end a call.
• Double-tap to reject a call.
• Press and hold for 2 seconds to activate Cortana (this requires Microsoft’s support).
• Press to invoke the Teams client in the idle state.
9 Volume Down Button Press to turn down volume.
10 Boom arm • Move the microphone boom arm up to mute, or down to unmute.
• Improve calling intelligibility by collecting the user’s voice in close proximity.

NOTE:

Before using the Teams functions, you should install the Microsoft Teams client on your PC.

Basic Usage #

Headset #

Function Action
Answer call Press Call Control button or undock the headset (determined by the value of “Auto Answer when undocked”).
End call Press Call Control button or dock the headset.

NOTE

When the headset disconnects from the base for 1 minute during a call, the call will automatically hang up.
Redial Double-press Call Control button.

NOTE

It is not applicable for Teams software temporarily because of the Microsoft Teams issue.
Hold call Hold Call Control button for 2 seconds.

NOTE

It is not applicable for Teams software temporarily because of the Microsoft Teams issue.

Base #

WH66/WH67 Base Function Action
Place a new call 1. Tap the connected device Card or  (Teams version)/(UC version).
2. Enter the desired number.
3. Optional: Select the desired outgoing dialing device.
4. Tap Call.
Place a call from the directory 1. Tap  (Teams version), and go to Contacts/(UC version).
2. Select the desired contact group and find the desired contact.
3. Tap the contact to enter the detail screen.
4. Tap .
Place a call from the call history 1. Do one of the following:
-Tap <img src=“https://support.yealink.com/support-service/attachment/previewFile?fileCode=06e9b63b49f745f8″” /> (Teams version) or  , and go to History or .
-Tap  or  and select  (UC version).
3. Select the desired call record to place a call.
Answer call Tap .
End call Tap .
Reject call Tap  (Teams version).
Tap  (UC version).
Silence a call (UC version) Tap 
Hold call Tap (Teams version).
Tap  (UC version) and select Hold.
Resume call Tap Resume.
Adjust volume Tap  and drag the slider (Teams version) .
Tap  or ic_call_vol_up_pre(UC version) .
Mute/unmute microphone Tap  or and drag the slider (Teams version) .
Tap  or  (UC version) .
Place a new call during a call Tap  and select New call.
Redial 1. Tap  or the user account avatar.
2. Tap Redial.
3. Select a device to redial.

NOTE

It is only available to the Teams version.

Volume Adjustment #

Headset Function
Press Volume Up button.
Press Volume Down button.

Mute/Unmute Microphone #

Mute/Unmute Microphone Function
Press the Mute button.
For WH66, you can also move the microphone boom arm up/down to mute/unmute.

Switch Headset/Speakerphone Mode #

Headset Function
WH66
Press and hold Mute button.

NOTE

The call will automatically switch to the headset channel during a hands-free call after the headset reconnects.

Power #

Headset #

Power ON #

Do one of the following:

  • Press and hold Call Control button for 3 seconds.
  • Power on the base and dock the headset in the base. The headset will be charged whenever it is docked in a base connected to a power supply.
WH62/WH66 WH63/WH67
Answer WH63headset

NOTE:

The headset will be charged whenever it is docked in a base that is connected to a power supply.

Power OFF #

Undock the headset and hold the Call Control button for 3 seconds.

WH62/WH66 WH63/WH67
Answer WH63headset

You can hear the prompt “power off” tone indicating headset status.

NOTE:

Power off the headset will only disconnect the connection between the base and the headset but will not delete the pairing information between the base and the headset

Base #

Power ON #

Plug the base into a power supply via the supplied power adapter.

  • For the WH62/WH63 base, all LED indicators on the base light up and then go off.
  • For the WH66/WH67, the power LED indicator glows red.

Power OFF #

  • For the WH62/WH66/WH67 base, unplug the power adapter.
  • For the WH63 base, unplug the power adapter and disconnect it from the USB device.

LED Indicator Status #

Headset and Busylight Indicator #

The Busylight synchronizes with the headset’s LED indicator status.

Headset LED Indicator #

LED Headset/Busylight Status
Off Power off / idle (not on the base)
Flash red slowly Battery < 5% (low battery)
Flash red and green alternatively Firmware update
Flash orange slowly Out of range
Charging
Flash red Battery <20%
Flash green Battery ≥ 20% and <100%
Solid green Battery 100% (full)
Calling

NOTE

You can turn off busylight through Yealink USB Connect, the busylight will be on only when there is an incoming call. It can optimize battery performance.
Flash green Idle
Flash red fast Ringing
Solid red In the call/mute
Flash red twice Hold
Teams
Solid purple Connecting to Teams
Flash purple Missed call/voice message notification

Screen Icons #

Icon Description
Battery capacity status
Battery charging status
One headset connected (idle)
statusbar_headset_2x Two headsets connected (idle)
statusbar_headset_3x Three headsets connected (idle)
Four headsets connected (idle)
One headset in use
statusbar_headset_2x Two headsets in conference mode
statusbar_headset_3x Three headsets in conference mode
Four headsets in conference mode
Smartphone
Desk phone
PC

NOTE

When the WH66/WH67 is connected to the desk phone using USB, the screen displays the PC icon. It does not affect the performance of the base and phone.
Bluetooth mode is on, but no mobile device is connected
Bluetooth mode is on, and a mobile device is connected

Handling Multiple Calls #

The headset and base can accept and handle multiple calls at the same time.

NOTE

It is temporarily not applicable for Teams software because of the Microsoft Teams issue.

 

 

Function Action
End the current call and answer the coming call Press the Call Control button.
Hold the current call and answer the coming call Press and hold the Call Control button for 2 seconds.
For WH66/WH67, you can also tap  to answer on the base.
Switch between held call and active call Press and hold the Call Control button for 2 seconds.
For WH66/WH67, you can also tap  (Teams version) / tap  to select  (UC version) on the base.
Reject the incoming call, while on a current call Double-press the Call Control button.
For WH66/WH67, you can also reject on the base.
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