Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to https://twistedvoip.com and Twisted VoIP LLC and governs data collection and usage. Unless otherwise noted, all references to Twisted VoIP for this Privacy Policy include https://twistedvoip.com and Twisted VoIP LLC. The Twisted VoIP website is an eCommerce site. Using the Twisted VoIP website, you consent to the data practices described in this statement.

Collection of your Personal Information

To better provide you with products and services offered, Twisted VoIP may collect personally identifiable information, such as your:

First and Last Name
Mailing Address
E-mail Address
Phone Number
Employer
Job Title
Physical Address

If you purchase Twisted VoIP’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Twisted VoIP may also collect anonymous demographic information, which is not unique to you, such as your:

Age
Gender
Geographic Location

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Twisted VoIP’s public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstake or contest sponsored by one of our partners or us; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you about services and products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Twisted VoIP collects and uses your personal information to operate and deliver your requested services.

Twisted VoIP may also use your personally identifiable information to inform you of other products or services available from Twisted VoIP and its affiliates.

Sharing Information with Third Parties

Twisted VoIP does not sell, rent or lease its customer lists to third parties.

From time to time, Twisted VoIP may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique, personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Twisted VoIP may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to Twisted VoIP, and they are required to maintain the confidentiality of your data.

Twisted VoIP may disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on Twisted VoIP or the site; (b) protect and defend the rights or property of Twisted VoIP; and (c) act under exigent circumstances to protect the personal safety of users of Twisted VoIP, or the public.

Tracking User Behavior

Twisted VoIP may keep track of the websites and pages our users visit within Twisted VoIP to determine what Twisted VoIP services are the most popular. This data is used to deliver customized content and advertising within Twisted VoIP to customers whose behavior indicates that they are interested in a particular subject area.

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Automatically Collected Information

Twisted VoIP may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Twisted VoIP website.

Use of Cookies

The Twisted VoIP website may use “cookies” to help you personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Twisted VoIP pages or register with Twisted VoIP sites or services, a cookie helps Twisted VoIP recall your detailed information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Twisted VoIP website, the previously provided information can be retrieved to use the Twisted VoIP features you customized efficiently.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not fully experience the interactive features of the Twisted VoIP services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for such other sites’ content or privacy practices. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Twisted VoIP secures your personal information from unauthorized access, use, or disclosure. Twisted VoIP uses the following methods for this purpose:

SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal data was collected, fulfill the terms of a written warranty or product recall conducted by federal law, provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise, use your personal information internally, in a lawful manner compatible with the context in which you provided the information.

Children Under Thirteen

Twisted VoIP does not knowingly collect personally identifiable information from children under thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Disconnecting your Twisted VoIP Account from Third Party Websites

You will be able to connect your Twisted VoIP account to third-party accounts. BY CONNECTING YOUR TWISTED VOIP ACCOUNT TO YOUR THIRD-PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (BY YOUR PRIVACY SETTINGS ON THOSE THIRD-PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOURSELF, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third-party account at any time. Users may learn to disconnect their accounts from third-party websites by visiting their “My Account” page. Users may also contact us via email or telephone.

E-mail Communications

From time to time, Twisted VoIP may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and other general communication. To improve our Services, we may receive a notification when you open an email from Twisted VoIP or click on a link therein.

Suppose you would like to stop receiving marketing or promotional communications via email from Twisted VoIP. In that case, you may opt-out of such communications by “replying STOP” or “clicking on the UNSUBSCRIBE button…

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors we have contracted.

Changes to this Statement

Twisted VoIP reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in how we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our website, and updating any privacy information. Your continued use of the Website and Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Twisted VoIP welcomes your questions or comments regarding this Statement of Privacy. If you believe that Twisted VoIP has not adhered to this Statement, please get in touch with Twisted VoIP at:

Twisted VoIP LLC
2942 N 24th Street, Suite 114
Phoenix, Arizona 85016

Email Address:
[email protected]

Telephone number:
833-300-3908

Effective as of February 22, 2022

Yealink W56H

4 min read

Table of Contents

Getting Started
- Package Contents
Assembling the Phone
Hardware Introduction
Power LED Indicator
Screen Icons
How to Register Handset to Base
How to Place and Answer Calls
How to Update Firmware

Getting Started #

Package Contents #

TIP:

We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.

Assembling the Phone #

1. Insert the battery into the handset.

2. Attach the belt clip to the handset.

3. (Optional) Mount the charging cradle to the wall.

4. Connect the charging cradle and charge the handset.

TIP:

Use Yealink-supplied power adapter (5 V/0.6 A). A third-party power adapter may damage the handset.
Check the charging status on the top-right corner of the LCD screen.

Hardware Introduction #

No.	Item	Description
1	Receiver	Receive audio in receiver mode.
2	Power LED Indicator	Indicate call status, message status, and charging status.
3	Phone Screen	Show information.
4	Soft Keys	Access the function directly. It depends on the operating situation.
5	Message Key	Access the voice mail or missed call.
6	Speakerphone Key	Switch among the receiver, headset, and hands-free modes. Answer an incoming call. Place a call in hands-free mode.
7	Navigation Keys	Scroll through information or options on the screen.
8	OK Key	Confirms actions or enters the main menu.
9	On-hook Key/Power Key	Press briefly to return to the previous screen. Long press to return to the idle screen. Press to turn the handset on. Long press on the idle screen to turn the handset off. Cancel actions or ends a call. Reject an incoming call.
10	Off-hook Key	Answer an incoming call. Enter the redial calls list. Place a call in receiver or headset mode.
11	Keypad	Provide digits, letters, and special characters.
12	TRAN Key	Transfer a call to another party.
13	Mute Key	Toggle mute feature on or off.
14	Microphone	Picks up audio.
15	Speaker	Output audio in hands-free mode.
16	3.5 mm Headset Jack	Connect a standard 3.5 mm headset.

Power LED Indicator #

LED Status	Description
Solid red	The handset is charging.
Fast flashing red (300 ms)	The handset is ringing.
Slowly flashing red (1 s)	The handset receives a voice mail or has a missed call.
Off	The handset is powered off. The handset is idle. The handset is fully charged.

Screen Icons #

The user screens and icon indicators can help you navigate and understand the important information on the phone’s status.

Idle Screen and Icons #

The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys. The time & date is displayed in the middle of the screen.

Idle screen introduction

Items	Introductions
Signal Strength	Weak to strong: No reception: Eco mode+ is on:
Battery Status	Low to full: Need Charging:
Status Bar	Displays the feature status icons. The status icons are displayed when features are activated.
Handset Name	Displays internal handset number and registered handset name (for example, “1” is internal handset number, indicating the handset is the Handset 1 of the base station).
Soft Keys	The soft key labels on the screen directly above the soft keys show the functions available at that particular moment.

Icon introduction

Icons	Description
	The ringer volume is 0 and the phone is in the silent mode.
/	The phone has enabled the Call Forward feature.
/	The keypad is locked.
	The phone has new voice mails.
/	The phone has enabled the Do Not Disturb (DND) feature.

Line Status Screen and Icons #

The line status screen is made up of the outgoing line and line status.
When the handset is idle, you can press Line to enter the line status screen. The line status screen is displayed below:

Line screen introduction

Items	Introduction
Outgoing Line	Display the registered line number and the corresponding line (display user name by default). The default outgoing line will be displayed in the first line of the screen.
Line Status	Display the icon of line status. The icon indicates the corresponding feature assigned to the line.

Icon introduction

Each icon in the line status screen indicates the corresponding feature assigned to the line.

Icons	Description
/	Call forward
/	Anonymous call rejection is enabled
	Unassigned outgoing line
/	Do Not Disturb (DND)
/	Anonymous call is enabled

Icons on the Call Screen #

By viewing the icons in the calls screen, you can easily get the current call status, such as audio output mode status.

Icons	Description
	Receiver Mode On
/	Hands-free Mode On
/	Call Hold
	Conference Call
/<	Headset Mode On
	Contact
/	Call Mute

How to Register Handset to Base #

See Register Handset to W70B (Base Station) for detailed information.

How to Place and Answer Calls #

See Placing Calls for detailed information.

See Answering Calls for detailed information.

How to Update Firmware #

See Updating the Firmware of the Handset for detailed information.

What are your Feelings

Still stuck? How can we help?

Updated on April 11, 2024

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Getting Started #

Package Contents #

Assembling the Phone #

Hardware Introduction #

Power LED Indicator #

Screen Icons #

Idle Screen and Icons #

Line Status Screen and Icons #

Icons on the Call Screen #

How to Register Handset to Base #

How to Place and Answer Calls #

How to Update Firmware #

What are your Feelings

Contact us

Getting Started #

Package Contents #

Assembling the Phone #

Hardware Introduction #

Power LED Indicator #

Screen Icons #

Idle Screen and Icons #

Line Status Screen and Icons #

Icons on the Call Screen #

How to Register Handset to Base #

How to Place and Answer Calls #

How to Update Firmware #

What are your Feelings

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