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Yealink CP965

4 min read

Table of Contents

Installation & Connection #

Package Contents #

The following items are included in your package. If you find anything missing, contact your system administrator.

Assembling the Phone #

NOTE

  • The IP phone should be used with Yealink original PoE adapter (54V/0.56A) only. The use of the third-party PoE adapter may cause the damage to the phone.
  • The cable should be replaced at once if its skin is broken.

Wireless Network Connection

  1. Swipe down from the top of the screen and long tap Wi-Fi, or tap More > Settings > Wi-Fi.
  2. Enable Wi-Fi.

The phone will automatically search for available wireless networks in your area.

  1. Tap an available wireless network to connect.
  2. If the network is secure, enter its password in the Password field, and then tap Connect.

Hardware Introduction #

NO. Item Description
1 MUTE Key • Toggle mute feature.
• Indicate phone and call statuses.
2 Touch Screen Show information about calls, soft keys, time, date, and other relevant data.
3 Volume(+) Touch Increase the speaker, ringer, or media volume.
4 Volume(-) Touch Key Decrease the speaker, ringer, or media volume.
5 Home Touch Key Return to the idle screen.
6 USB Type-A Port • Allow you to connect a USB flash drive (optional) to your phone so you can record calls/conferences and play back recorded files.
• Allow you to connect expansion PSTN box(es) (optional) to experience calls in PSTN. Up to two cascaded expansion PSTN boxes can be connected, so you can experience the local five-way conference conveniently in excellent speech quality with PSTN.
7 Security Slot Allows you to connect a universal security cable to your phone so you can lock down your phone. The phone will not be removed after being locked.
8 USB Type-C Port Allows you to connect a PC and turn CP965 into an external speaker and microphone for your PC.

Screen Icons #

Control Center #

No. Item Description
1 Backlight Slider Drag the slider to adjust the screen brightness quickly.
1 Bluetooth • Tap to turn Bluetooth on or off quickly.
• Long tap to enter the Bluetooth setting screen.
1 Wi-Fi • Tap to turn Wi-Fi on or off quickly.
• Long tap to enter Wi-Fi setting screen.
1 Mute Tap to turn mute on or off quickly.
1 DND Tap to turn DND on or off quickly.
1 Auto Answer Tap to turn auto answer on or off quickly.
1 Silent Tap to turn silent mode on or off quickly.
2 Settings Tap to enter the Settings menu.
2 Browser Tap to browse web pages.
2 Message Tap to enter the Message setting menu.
2 MIC Tap to enter the MIC setting menu.
2 Recorder Tap to use the Recorder to record audio and manage the recording.
2 Notification Tap to view the desired notification message.

Call Screen Icons #

All of your active and held calls are displayed on the calls screen.

When there is an active call and a held call, the calls screen is shown below:

You can tap the Previous/Next to switch between multiple calls.

Idle Screen Icons #

The idle screen mainly displays the registered account, time and date, and programmable keys. You can access the Dsskey screen and the control center.

No. Name Description
1 Status Bar Displays the label of the current account and icons.
2 Icons Icons are displayed on the left of the status bar.
3 Current Account Displays the current registered account. If there is no account registered on the phone, No Service appears.
4 Digital Clock Widget Displays the phone’s time and date.
5 Programmable Keys • Call: Tap to enter the dialing screen.
• Bluetooth: Tap to enter the Bluetooth settings screen.
• History: Tap to enter the History screen and view history records.
• Directory: Tap to enter the Directory screen and view contacts.
6 Dsskey Tap to enter the Dsskey screen.
7 More Tap to enter the control center.

Line Key Icons #

By viewing the line key icons, you can easily get the function of the line key.

Icon indicators (associated with line key features)

Icons Description Icons Description
23 Hold 13 DND
24 Voice Mail 32 Speed Dial
25 Direct Pickup 34 Group Pickup
519 Forward 610 Recall
28 Record 38 Recording in the process (Record)
29 Multicast Paging Paging List 39 Hot Desking
31 Phone Lock 40 Directory
image-20230529115341487 Mobile Account (Bluetooth-enabled mobile phone is both paired and connected) image-20230529144220341 Mobile Account (Bluetooth- enabled mobile phone fails to connect)
image-20230529115341487
(Flash)		 Mobile Account (Bluetooth-enabled mobile phone is connecting)    

Icon indicators (associated with line)

Icons Description Icons Description
image-20230529110427779 The private line is registered successfully image-20230529110514016 Registered shared line
image-20230529110427779 Registering 518 Register failed
image-20230529143951050 DND is enabled on this line image-20230529144100723 Call forward is enabled on this line
image-20230529144439475 Intercom idle state image-20230529144449524 Intercom ringing state
image-20230529144502449
Callout		 Intercom callout state image-20230529144502449
Talking		 Intercom talking state
image-20230529144553420 Intercom failed state –

Status Bar Icons #

Icons Description Icons Description
321 Wired network is unavailable image-20230529115445858 Phone Warning
321 Wired network is unreachable image-20230529115227962 Keep Mute
9 Auto Answer 24 Voice Mail
image-20230529110427779 Registered Successfully image-20230529115242899 Phone Lock
image-20230529115459937 Do Not Disturb (DND) image-20230529115259130 Ringer volume is 0
image-20230529141045097 Always Forward image-20230529142407821 Busy Forward
image-20230529141054321 No Answer Forward image-20230529115350033 Battery Status
image-20230529115059776 Call Forward image-20230529115310413 Missed Calls
69 USB flash drive is detected image-20230529110144586 PSTN box is detected
66 Wi-Fi enabled image-20230529113714414 Wi-Fi connection is unreachable
63 Bluetooth enabled image-20230529115341487 Bluetooth-enabled mobile phone paired and connected

LED Indicator #

Power LED Indicator #

The power LED indicator indicates the call, message and phone’s system status.

LED Status Description
Solid red The phone is initializing.
Flash red fast (0.3 s) The phone is ringing.
Flash red slowly (1 s) The phone receives a voicemail or text message.
Solid red for 0.5 s and off for 3 s alternately The phone enters the power-saving mode.
NOTE: It is only available on the T33P/T33G/T34W/T48S/T48G/T46S/T46G/T48U/T46U/T57W/T54W/T53C phones.

Line Key LED #

Line key LED (associated with the phone line)

LED Status Description
Solid green The line is seized.
The line is in conversation.
Flash green fast The line receives an incoming call.
Flash green slowly The call is placed on hold.
Off The line is inactive.

Line key LED (configured as a page switch key)

LED Status Description
Solid red There is a call parked on the line, and the line key is not on the current page.
Flash green fast The line receives an incoming call, and the line key is not on the current page.
Flash red fast The monitored user whose line key is not on the current page receives an incoming call.
Off The line keys are idle.
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