Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.

Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.

• Unlimited boards.
• Unlimited possibilities.

Deliver an exceptional experience to your customers every time with our powerful call center features designed to increase efficiency and productivity.

At a glance, Supervisors can see how many agents are on a call and how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.

Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.

Queue flexibility enables supervisors to strategize how to utilize their agents best. Flexibility to set up queues based on availability or a tiered approach based on agent skill level. SMS queueing allows your agents to support customers via text. The future is here.